Improve process. Often process mapping is looked at as an exercise in drawing some boxes and arrows and then filling up the boxes with a few words. Provided expert-level needs analysis, design strategies, and implementation plans. Provide on-going support for computer applications and processes. They can be hand-drawn or created in software like Office, but the downside of these methods is the lack of flexibility or adapta… Business Process Analyst III Resume. Serves as the central point of contact between vendors and the business operation, Works with vendors to ensure key performance indicators are met, Tracks performance and reports vendor trends and results, completing periodic business reviews. Process mapping is often the first step in business process improvement. The following are some of the many reasons It has acquired more importance in recent times, given the complexities of processes and the need to capture and visualize knowledge that resides with the people who perform the task. To be the successful job candidate in any field, it helps to have a comprehensive resume. Successfully drew out both maps and took steps to turn the current state in to the future state. Acts as a liason between line of business users and technology on support issues. A process map visually shows the steps of a work activity and the people who are involved in carrying out each step. Predicted the number of check-in books and workforce hours needed in the next calendar year, Researched and coordinated efforts to implement improvements to existing processes, Conducted audits on current and past practices to identify and address gaps, Coordinated communications for leadership and associates for peak season, Assessed and implemented associate ideas for workflow optimization, Provided feedback to supervisors for associate coaching, Assisted as back-up for underwriting processing when necessary, Served two terms as a United Way Fundraiser committee member, Participated four years as a Corporate Challenge athlete, Recognized through 18 Bravo awards in 2016; one for 2017. Whatare the outputs? Includes development of user acceptance testing, implementation and communications to underwriting teams, Engaged in supporting and improving Underwriting guidelines, processes and procedures including documentation of team workflows, processes and standard operating procedures; maintain/update Underwriting Resource Database, Participation in ad hoc projects to support Group Insurance key priorities and/or corporate initiatives and objectives. Trained associates on revisions to current standard operating procedures and/or the implementation of operating procedures for new processes. Employers usually select resumes which display a degree in business or IT. Mastery in English required, Solid business acumen and understanding of accounting concepts, Deploy targeted training programs to support Order to Cash CoE, Deliver/Facilitate select training sessions to Order to Cash CoE, Deliver training communications to Order to Cash COE, and key stakeholders, Evaluate and continuously improve the training programs Order to Cash CoE, Contribute to definition and execution of annual training plans, Create & maintain training updates/communications within the communication structure, First-level university degree with a major in Education/Teaching/Training, Curriculum development experience or schooling, 5+ yrs prior Training and development experience in a corporate environment required, 2+ yrs prior Training content development and understanding of the instructional design process, 2+ yrs Training Instructor or Delivery facilitation experience in a corporate environment required (certification preferred), 2+ yrs prior customer service experience required, In-depth knowledge of training and development methodology, operational processes, industry trends, Content development both instructor-led and web-based experience preferred, Adult learning and classroom interactivity, Onboarding new-hire and mentoring program management experience, Excellent communication skills (i.e. Lead Shelving project team and improved book return cycle time from 8 days to 3 days. Whatare the objectives? Working knowledge of output composition/publishing and insurance administration platforms is a plus, Proficiency in the use of Microsoft Office 2007 (Word, Excel, PowerPoint, Visio)is desired, Good working knowledge of life insurance products and services is desired, Evaluate, design, implement, measure, monitor and control business processes, Design processes and workflows that maximize efficiency, maintain high levels of employee engagement, and comply with legal, regulatory, risk, and audit requirements, Apply expertise on systems, tools and approaches to automate and streamline key processes, Anticipate and plan for managing process changes; Give thoughtful consideration within a process to the dynamics and interplay between teams, individuals, systems, Management, and functions, Developing and executing communication plans to stakeholders effected by process modifications, Manage small to medium scale projects and/or phases of a larger project, Managing business readiness / training initiatives, Review business requirements and related impact analyses for processes, Strive to build a continuous improvement culture across department, Bachelor's degree in related discipline or equivalent experience required, 3 - 5 years of equivalent experience working in an Operations Management, Organizational Change Management, Process Analyst, Project Manager or related role, 7- 10 years of equivalent experience working in a complex retirement record keeping / operations related role, Strong verbal/written communications along with experience in preparing clear business case analysis, Solid experience in facilitating and enabling business change, Ability to develop clear process maps coupled with activity and time studies, Experience in office productivity tools (Excel, Word, Visio, PowerPoint, and Access) required, Certification in Six-Sigma/Lean, International Institute of Business Analysis, Process Management or Project Management certification or equivalent nice to have, Proven ability to influence outcomes and effect positive change, Proven ability to develop and grow business relationships, Team player committed to the success of the department is a must, Ability to solve complex problems; highly analytical in nature, Strong knowledge of contact center operations- 5 years of experience at a minimum, Strong understanding of resource management and capacity planning, Manage project deliverables on time, within budget and at the required level of quality, Interface with systems developers and business partners; to define requirements, acceptance testing, end user training and system rollout, Perform analysis to design or redesign multiple, integrated work flows and processes to ensure processes are client-focused, consistent, effective and efficient, Serve as the primary point of contact for project communication to the project management team and key stakeholders, Lead subject matter experts in conducting research and analysis to quantify business opportunities and develop formal recommendations for presentation to management, Lead planning efforts to define, develop and implement creative ideas and solutions to improve the customer experience, Acts as key contact for specific processes and has primary ownership for executing projects and business management for client experience initiatives, Process-oriented with demonstrated strong analytical and problem solving skills, Strong communication (written and verbal) and presentation skills with proven ability to communicate with all levels of the organization, Demonstrated ability to drive multiple initiatives and competing priorities with excellent time management and organizational skills, Must be comfortable with ambiguity and helping decipher and define key measures of success, Must be self-motivated, determined, focused and show initiative, Efficient in Microsoft Office applications including MS Project and Visio, Experience with Agile methodologies is a plus, Ensure that client onboarding and eSign activities deliver the expected high quality of client and branch experience, Contribute to the ongoing evolution of the strategic business plan, Proactively pursue solutions to identified business needs, Align project objectives to broader platform strategy, Reconcile relative priority between competing business needs, Ensure clean and timely execution of business deliverables, Supervise and direct the project activities of a staff of 3-4 Process Managers / Business Analysts, including the analysis and development of Business Requirements Documents and other business specifications, Review and approve functional Systems Requirements Specifications for alignment with business requirements, assuring full assessment of potential impacts and risks, Demonstrate full command of program business processes and system function, Reconcile project estimates and actual expenses versus budget, Assess adoption barriers to drive greater branch and client use of eSign capabilities, Interact with senior internal partners and external service providers, Oversee business user acceptance testing activities, Ensure appropriate field training and communications around program activities, Work with Field Management Administration partners to ensure that program updates and technology releases are properly positioned and executed across the field organization, Provide attentive level of support service for branch inquiries and problem resolution, Ensure that all business processes meet with Legal, Compliance, and Risk approval, Regularly assess processes and policies to identify potential areas of enhancement or defect correction, Provide regular feedback, coaching, and performance assessment to staff, Needs to have the vision, creativity, and practical experience to contribute to the formation and articulation of the strategic business plan with specific expertise in new client/account processes and profile data concepts, Needs to have the superior reasoning, analytical, relationship and time management skills necessary to execute the strategic plan in balance with supporting the daily business needs of the client, branch network, and back office business partners, Needs to have the maturity of judgment necessary to make proper business decisions in challenging conditions, or to escalate appropriately in a manner that provides senior management with the input needed for a proper escalatory response, Needs to have the discipline and leadership attributes required to execute new business development projects, on schedule, in budget, and without defect, At least 3 years experience in related fields, Proactive in anticipating and pre-empting problems, Continuous Improvement / Workforce Optimization, Skilled in utilizing workforce optimization tools/approaches including capacity management, process mapping, key performance indicators, metrics, reporting and scorecards, Certification in Six-Sigma/Lean, Process Management or Project Management certification or equivalent is a plus, Strong analytical skills and the ability to think strategically about the metrics coupled with the ability to translate complex data sets into concrete business recommendations and user-friendly, persuasive formats and presentations, Must be a demonstrated team player with a continuous improvement mindset and transformational leadership qualities experienced in facilitating and effecting positive change by leading through influence; matrix and direct management experience a plus, Accountable and self directed with the ability to adapt to changing business requirements and operate at both the strategic and tactical level, Demonstrated ability to create practical solutions to broad, complex issues with minimal oversight/guidance, Strong proficiency in office productivity tools (Excel, Visio, PowerPoint, Access and Word ) and ability to analyze data sets to efficiently and effectively extract, transform and summarize data, Strong written and oral communication skills that enable clear and concise communication and the ability to engage a broad range of audiences, Proven ability to develop and grow business relationships as well, Excellent organizational skills and ability to multi-task, Review and Analyze RCSAs and KRIs as completed; establish reporting to highlight results, Work with each of the VGOs as they implement vendor issue and risk event reporting to ensure completeness, develop reports for trends and escalation. 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