Major Appliances – Always inspect the appliance upon delivery to your home and “refuse delivery” if the item is damaged or defective. We went to the local hometown appliance store, :p Ben's, and explained the gist of the story. Review #186719 is a subjective opinion of You will be automatically registered on our site. be available and compliant at the time of delivery to complete any . Check the home depot appliance return policy in 2020. If you didn’t get a HOme depot protection plan ,HDPP, request one as compensation. All in all, we ended up having to get an electrician in to finish the install! They are "Anonymous" because they make such rude and offense comments that they don't want anyone to have any way of tracing it back to them. On Tuesday February 26, 2013, we had our LG washer and dryer delivered. In the meantime, I will tell you why some products may be damaged upon delivery and here’s what to do about it. She won't. Home Depot failed to make the delivery … I know where I'm not taking my money from now on!!! When frig was delivered it opened r/l. Don't have the nerve to be unanonymous, do you? You can help! I have read and agree to the Pissed Consumer. The Sheriff showed up and told me I did not have to sign the form, but I can have them kicked off my property for trespassing. Great Comment! They reschedule an appointment to move the refrigerator for Tues June 20th. Thats funny, HD doesnt charge customers for door swings. I get a phone call at 6:30 at night the day before my delivery. If there is a $3.00 delivery charge, I subtract that from the tip amount, and base the tip on $3.00 If the delivery is prompt and the delivery person is professional, I will round the tip up, and maybe even toss in another dollar. Need I remind them that their competitors all offer FREE NEXT DAY DELIVERY?!? Thank You for Your Reply! The technician determined that the appliance had been dropped at some point prior to installation and was unrepairable. Yes, we are operating a normal appliance delivery schedule, delivery is free for any major appliance costing $396.00 or more. Inspect for any visible damage. gunetguy. Ordered 5 items, and one item needs to wait for 3 weeks, that does not make any sense, why that takes so long, very very frustrated and unhappy! I put in a special request for AM rather than PM delivery to work around the afternoon kid pickups and activities. Lowe’s and Furniture King are similar in the matter of timing. Notify the delivery agent of damage at -877 946 9843 . If you’re not having your new appliance professionally installed by The Home Depot, you can choose this option. Damage could be a good opportunity to save money. I use the 20% rule and adjust it for delivery charges and service. She won't reschedule my delivery. The delivery manager and Home Depot assistant manager were trying to work out a resolution. 3. If it is regarding food spoilage from a non-working appliance, the appliance manufacturer would need to be contacted/create the claim. The time window they gave me? Exchange the home appliance for another of equal or greater value, subject to the applicable delivery and pick-up fees according to pricing in effect at such time at RONA Inc. Dropbox: I got a suspicious e mail from drop box. If you do any kind of home remodeling, whether it's as simple as painting your kitchen or as involved as a full-scale renovation, then Lowe's and Home Depot are both a fact of life. No information about fees were giving. Called there at 7pm and got the manager's cell phone number. Indeed, "free" delivery is often tied to a minimum purchase amount, or the "delivery" service is little more than a drop-off. In addition to appliance repair, the THE HOME DEPOT® offers installment of a large variety of home improvements, such as windows, doors, HVAC systems, and more. Guess what? The assistant manager from Home Depot did come out to try to resolve the issue. Home Depot - Botched install - HomeDepot Brandon/Culligan Plant City Fl. Needless to say, I will not be buying anything from HD that requires delivery again. They call me 6:20 PM the NIGHT BEFORE to tell me "DELIVERY BETWEEN 2 and 6 PM" and "This timeframe cannot be changed". . I will be contacting Home Depot corporate and reporting everyone's name who acted like a complete ***. Couldn't get through on the phone, but online complaints and contacts seem to get better results. I also had frustrating experience with Home Depot. After trying out the cord, we said we had a 6ft. :( One of the delivery men said "all the Sheriff will do is make you sign the form." Promised it would be here between 12-4pm, and it is 6:00pm. It’s going on 3 weeks since I made this purchase. They removed the washer and dryer, but stated that the new ones may need a 5 ft. cord and they may have A 6ft. The technician determined that the appliance had been dropped at some point prior to installation and was unrepairable. Tried to open a chat window with HomeDepot.com at homedepot.com. cord for our old dryer, but they could not do that because it was "against their policy". I call the toll-free number to get told "We MIGHT be able to find something in late JANUARY...". The Sheriff also stated that the manager of the GE delivery men could get sited for filing a false report. They lied about what was being reported. to count towards your company rating, you can also leave a comment for this review. They have a same-day & next-day delivery too, but order has to be submitted before noon. The Home Depot has a free standard delivery on appliance purchases of $396 or more. Told, no, it's to move refrigerator. You may purchase in store or online and choose a delivery date that best suits your schedule. The delivery folks we use will swap out damaged units as long as they are called within 48 hours if the initial delivery. Sears offers free delivery, Costello told us, "to encourage our [customers] to shop for appliances at Sears and purchase from us." W T F does that have to do with anything? they responded to me quickly when I emailed them. We are processing your message. I am to report to Home Depot later tonight to inspect the appliances for damage. She won't tell me. I had a patio set delivered a few weeks ago, just in boxes, so just $5 per guy. When I arranged for the purchase of a Maytag washer at home depot here in Batavia, NY, I informed the sales agent, who by the way, was very accommodating, that I would be available in the a.m. before 11:00 or in the evening after 3:30 p.m. on Wednesday. He pulled up the schedule, changed my delivery time and told me I can call him directly to get the exact time window the driver will be arriving. cord, but once again "against their policy". Home depot #2955 9/6/18 my samsung front loader washer & dryer were delivered by home depots 3rd party vendor. Would You Like to Convert It Into Review? You will be able to edit the text before publishing. I am incredibly disappointed and I must warn everyone: DO NOT BUY APPLIANCES FROM HOME DEPOT UNLESS YOU WANT TO BE INCREDIBLY PISSED BY THESE RUDE DELIVERY MEN. But if you do not read another line in this post, just remember to sign only when you are sure your product is free of any damage. What do I get right away? "It’s worked in someplace or you are not in business very long," he said. They are &99-150 and will serve you for 5 years after the appliance fails after the first year. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2020 All I have purchased a Electric Stove from Home Depot last year, at this time, I asked for a extended warranty and was declined, I was late for 2 days, due to Corona Virus I was vey disturb, being a Senior, Can you please help Janet. I received a call from GE delivery Tuesday who told me they would be here for delivery between noon and 4 p.m. Not good I said, and gave the delivery agent my time frame again for Thursday, once again GE delivery called, and said they could delivery between noon and 4 p.m. Once again, I reminded them what hours were good for me. The flat fee will cover more than one appliance. Write a private message as Home Depot verified representative. I said you guys are worse than the cable company. Hope this helps! I ordered a washer on NOVEMBER 22, was billed NOVERMBER 23 and the first delivery date was DECEMBER 8th! I agree with you 100%. WE ARE VERY UPSET WITH OUR EXPERIENCE OF GE! This woman, who barely spoke English, was so unhelpful. I had to check with my wife. Everything I suggested was "against their policy". You realize there may be very little you may do. Tag: home depot appliance delivery AC Mend Property Services. Home Depot Appliance Delivery & Installation - Overview. I concede and ask her to reschedule the appointment- she can't because I haven't called between normal business hours. She would give me that. Both have a critical mass that is hard to ignore if you wan… He asked when I would like to "Re-re-re-reschedule" the delivery, I said I don't know, I think I am going to cancel my order. I said what company is it that you work for? They tried getting me to sign a form stating that the washer and dryer was installed, as it sat in the middle of my kitchen floor! Friday, June 16th I go to my local home depot to explain the situation and the appliance guy was very helpful, explained everything to the delivery company clearly. The Home Depot is an essential retailer to the communities we serve, and we’re committed to keeping stores open just as we always do during times of crisis and natural disaster. Compare Home Depot and Best Buy pros and cons using consumer ratings with latest reviews. HOLY CUSTOMER SERVICE! your delivery team were just ***, I bougt an washer dryer 6 weeks to wait 3 times delivered damaged machine no dryer after 8 weeks cancelling order now going to bestbuy to get one, I have had the identical experience. Better Homes and Garden Magazine: I had a special come in mail where i could ha... Sprint: Complaint about rudeness at a store. Home Depot APPLIANCE DELIVERY PAIN. When I moved into the new home and the dishwasher did not work, I went to Home Depot with purchase paperwork left by home sellers. Try as you might to religiously pick up mulch and plants at your local nursery, tools at your friendly Ace Hardware, and wood at your local lumberyard, you eventually have to come to these stores for something. Username and password will be sent to you via email. So over what probably amounted to a $30 service they have lost this customer. Attitude, attitude, attitude. Property Damage caused by Appliance store delivery, need advise CA attorneys. Home Depot Appliance Delivery Damage – Additionally take heed to sellers creating boisterous claims about their time invested in the trade instead of stating exactly when and … I asked for her supervisor's name so I can call back Monday and speak to him or her. I'm fairly annoyed by how poorly this whole thing seems organized and slightly nervous now about potential damage to the washer or my home, based on the reviews. I refused to sign due to the work not being complete. During the online chat, and on a phone call, I specifically stated that I needed a LEFT hand door. Home Depot Refrigerator Delivery & Installation This video will walk you through the simple steps you must take in order to ensure a successful delivery and installation of your new Refrigerator from The Home Depot. A little frustrating. Please help strengthen this resource by sharing with other customers you know who could benefit. Haul Away at Delivery. Tues June 20th, delivery guys show up ready to install my dishwasher. GetHuman helps customers contact companies faster and solve their customer service issues more effectively by providing free tools and info to all. I said to her, I too am in customer service and even if they guy at HD screwed up by telling me a time frame can be arranged, its your job as a manager to make the paying customer happy and fix it. They deliver for Home Depot. For small appliances, you have 180 days to make a return. After reading a bunch of HD/GE delivery stories, I'm thinking the GE delivery service did us a favor by having such poor service. Do not use home depot for appliances - their installers do not know what they are doing. Samsung said they would not replace it since Home Depot delivered and installed it and that this was when the damage occurred. This is terrible. I ordered something online but can I pick it up in the store? within 48 hours. On the web the photo of the frig opens left to right. Indeed, we've often had appliances delivered to our labs from major retailers like Sears, Home Depot, and Lowe's, and we've n… Lots of bad reviews and some mention of lots of paperwork to sign. They told me to contact Samsung directly. Whom sent 3 non professional men who first questioned my ethnic backround, and did not properly install my dryer due to ventilation under mobil home (which I was not told when I purchased dryer) but I was told about how to keep rubber dry around washer so mold wouldn't build … We deliver every day except Mondays. Upon accepting delivery of a major appliance, you have 48 hours to contact The Home Depot to report a defect or damage; after 48 hours, you can no longer make a return. I asked for the name of the freight company delivering the unit. Short Answer: You cannot return major appliances to The Home Depot unless the item is found to be defective or damaged. purchased a new home with new appliances purchased, delivered and installed by Home Depot. They called back shortly after stating their truck broke down, so it will be another 2-4 hours. The Home Depot Canada . GetHuman-abbey - GetHuman user since February 6, 2016, Reported on November 4th, 2017 from South Dakota. More attitude. Have been out 3 times to install and the dishwasher is still in the box in the garage. He showed us a nice Speed Queen commercial model, costing a few dollars more, we signed the papers, it's supposed to be delivered on Friday afternoon. The HD guy said no problem and he put it in the system and it was on my receipt. Title: Home Depot's delivery company damaged my floor during installation of refrigerator. LG and HD are very bad for order delivery, very very unhappy. They called in the morning saying they would be there in a half hour. 1. Agent will perform short test for proper operation prior to leaving home. I was told that the fridge would arrive with the doors off and that the delivery people could assemble it with the door hinges on either side. For example, if the food cost is $30, 15% is $6.00. It truly is discouraging when, in the course of the midnight, the air conditioner abruptly will make some dreadful screeching sound and shuts off. 6.6K views . 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Your new appliance professionally installed by Home depots 3rd party freight company Home DEPOT® can provide services.

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