We have a lot of experience in advertising on these networks. Je kunt je product retourneren via je account of het herroepingsformulier. I have been Vidaxl Customer for quite long time, and I can only say good things, never experience bad customer service. check_box_outline_blank. Get in touch with our Customer Service or find the answer in our FAQ. Furthermore, our team of translators will supply you with product information in no less than 23 languages. Already have a vidaXL partner account? Sign-up. Unfortunately the illumination part of the mirror failed recently and after checking the batteries and connections etc (all fine) I contacted the Vida XL to report the fault. First you will check your e-mail and you immediately see a message from your team lead informing you about some issues we encounter, on one of the Amazon accounts. Our customer service agents have all the product information, insight into stock and the status of your order. Return We offer a 30 day cooling off period for vidaXL products. Payment. You can choose to apply operational solutions separately, or in combination with other services. You've already flagged this Reply from vidaXL. Please check our FAQs to find an answer to your question. A large part of our range is based on Knock Down packaging, which means the parcels are suitable for delivery by courier services. vidaXL can offer you the best deal on the most popular products, because we control the complete production, which allows us to keep the costs low. Your day starts around 08.00/08.30 as a Customer Service Employee for the Nordic markets. account_outline ... Get in touch with our Customer Service or find the answer in our FAQ. Auction information. Confirm Password* visibility. They are not compliant with customer rights laws. Joe Lovelady (an unhappy customer) Useful. vidaXL Services will help your company grow along within our vidaXL network and benefit from our experience as an online retailer. vidaXL offers its customers a 30-day cooling off period. Return. Explore our vidaXL services! Customer Service. order never received and no customer service. We zijn bereikbaar van … I bought my wife an illuminated make up mirror from Vida XL as a Christmas present. We will support you with the storage and distribution of your products in Europe, Australia and the United States. Delivery and returns are always free. Chat Stel je vraag via onze chat. vidaXL customer service AiBi 1 review. How do I return my order? We ask you not to use the chat function available on vidaXL Webshops (vidaxl.nl and equivalents) as this is meant for B2C customers and the B2C customer service team will not be able to assist you. VidaXL Marketplace International B.V. Customer Service My account. COVID-19. Phone number: 00442038085745. Customer service My account. Si sigues utilizando esta web sin cambiar tus ajustes de cookies o haces clic en "Aceptar" estarás dando tu consentimiento a esto. I would advise and prospective buyer of Inflatable Body boards to avoid this product and the company supplying it vidaXL. vidaXL is a true marketplace, in which you can discover all sorts of things. Chat. With all our experience, knowledge and resources, we can help your business with every single activity you can imagine. We keep control over every link in the chain, which allows us to influence the choice of materials and parts, packaging and distribution, and ensure the quality of our products from a to z. vidaXL Services will help you with the communication about your products, text and images. Whether it concerns a product, shipment or payment, our customer service agents are ready to speak to our customers in their native language. Company information. Terrible experience! One of the panels was badly stained, and the other has a small cut. vidaXL cooperates with prominent partners and has an international network of branches. Contact Us. Should problems occur, they are solved as quickly as possible. If you can’t find the answer there, send an email to webservice@vidaxl.com.au. Want to know more? delivery address is not completed or correct. You can make use of our chat to get an answer. Do you agree with vidaXL’s 4-star rating? Opening times: Monday to Friday from 09:00 am - 17:00 pm (CA time) Telephone. Product information. I sent three requests through the Vidaxl website specifically the “return item” from my account, no response. vidaXL offers customers good service. > I didn't placed an order yet. Share. We offer our customers a large and surprising product range through our online shopping platform. And of course, if something goes wrong (as we are human, after all) we promise to resolve the issue to your satisfaction. Always got best service. vidaXL is an international online retailer. Due to the size of the boxes, and the current lock down, it is not possible for me to drop these boxes off at a depot. We are now in August and I still haven't gotten my second table. One arrived in wrong color, the other one didn't arrive at all. Good feeling vidaXL wants to give customers a good feeling and an extraordinary shopping experience. The dimensions of parcels have been optimized and all products are packaged in such a way that transport damage is kept to a minimum. vidaXL selects products that are in demand, purchases them at the source, and is able to safeguard the quality of the products thanks to its local presence. vidaXL has a strong online presence and representation on local marketplaces, price comparison websites and other online marketing and sales channels. I received my order and the bedside tables were not as described and not good quality. Vida XL pretend that it was sent though GLS. You can reach us by phone from Monday to Friday. Our customer service is excellent. Los ajustes de cookies de esta web están configurados para "permitir cookies" y así ofrecerte la mejor experiencia de navegación posible. You can reach us by phone from Monday to Friday. The product must be completely specified to its intended use (Fit for Purpose). Products . They sent back an email through Overstock saying that I exceeded my 30 days so unfortunately I could not return the vidaXL chase lounge chairs. If you have any questions about a product, shipping or payment, our customer service agents are always ready to help you out in your native language. You can make use of our chat to get an answer. Quality Customer Service. vidaXL offers customers good service. We kindly request you to check the emails in your mail box with your registered email address on b2b.vidaxl.com. Got it! First you will check your e-mail and you immediately see a message from your team lead informing you about some issues we encounter in the escalation queue. ... vidaXL uses cookies to provide you a better user experience and more relevant advertisements. Service will not be directly provided to the end customer. I bought two tables on auction. Order. Hej Robert, Så bra att du har god service från oss alla gånger, vi hoppas att det fortsätter så. vidaXL Services will help you to develop and package a large product range. vidaXL selects products that are in demand, purchases them at the source, and is able to safeguard the quality of the products thanks to its local presence. Chat . By continuing to browse the site, you accept our cookies. Non existent customer service I purchased a product from VidaXL and then I received an email from the freight company telling me that the product was damaged. Get in touch with our Customer Service or find the answer in our FAQ. Refrain from forwarding emails coming from your customers and forwarding vidaXL’s response to your customers, as it will cause a privacy breach of data under the GDPR law. I ordered a sunbed. Shipping & delivery. Unfortunately, there is no real customer support or phone number. Share. By continuing to browse the site, you accept our cookies. Return. Useful. As I purchased via overstock.com, I tried to request parts via my order on overstock, but Vidaxl.com does not offer parts replacement via overstock. vidaXL understands the entire chain, from production to sales. Terms and Conditions. COVID-19. Order. Payment. I am really disappointed with the client service and handling of this errand by vidaXL. De bedenktijd voor vidaXL producten is 30 dagen, binnen deze bedenktijd mag je je product retourneren. No problems I will just return them, not so simple. Discount is only valid on vidaXL branded products. vidaXL helps you to design, develop, promote and sell any product you have in mind. These cookies allow us and third parties to track and collect your internet behavior inside and outside our website. Mary Kingsleystraat 1 5928 SK Venlo . automatically processing multichannel orders. Start exploring our possibilities from today! Return. Unfortunately I lost 400.00 dollars, however, they have lost my business over a lifetime! I have tried everything. You can make use of our chat to get an answer. I can not stress this enough, DO NOT BUY from Vidaxl. Customer service. Always got best service. We are more than happy to answer your questions and tell you more about vidaXL Services. Reply ... day 9 the other side of that and noting and I really needed this order I won't order from this company again very poor customer service Useful. Service will not be directly provided to the end customer. Reply. Sign up for vidaXL partner. Your day starts around 08.00/08.30 as a Customer Service Employee for the German market. Trying to speak with customer service at Vidalx.com is impossible, as the phone number provided on overstock is never answered. All services will be provided in the English language. I ordered 2 wicker garden recliners, which both were missing parts. We safeguard the quality of your products by listening to customers, and continually measuring customer satisfaction based on the reviews that they can leave for every product. Please direct your email to the correct email address depending on your query as described below. Hoe retourneer ik mijn bestelling? Return. Auction information. Sometimes, our team will contact you for some issues. Share. You can easily return your product through your account or through the Withdrawal Form. Email* Password* visibility. To learn more and to turn off cookies visit our Cookie Policy. Telephone. All services will be provided in the English language. Opening times: 9:00 am - 12:00 pm (CA time) Phone number: 0018888540723. Shipping & delivery. View our Privacy and Cookie statement or opt-out. The customer service rep's solution is just to perpetually reschedule these pick ups. Product information. vidaXL uses cookies to provide you a better user experience and more relevant advertisements. Before sending an email, please pay attention to the following: Chat is only available on https://b2b.vidaxl.com for the following 2 reasons and only if no tracking information is available for the order: Please visit the related pages for more information about the process. We use cookies in order to provide you with a better browsing experience. GLS tracking says that the sunbed was delivered to me. Chat. Step 2: Send a request for missing parts to vidaXL CS and include: Order number; SKU with missing parts; Step 3: vidaXL CS will provide you with a part list. Terrible experience. In which of the following categories does your answer fits best? When it comes to the quality of our products, we have one fundamental idea. "We offer a surprising range of products consisting of thousands of articles from categories like home, garden, garage, DIY and clothing." Shipping & delivery. These cookies allow us and third parties to track and collect your internet behavior inside and outside our website. Order. Shipping & delivery. Auction information. vidaXL Services is the starting point to improve your business. Opening times: 14:00 pm - 17:00 pm. Check out what 379 people have written so far, and share your own experience. Do you, as an enterpeneur, have a clear view of which products you’d like to offer, but do not know where to start? What can we improve so it will be (more) likely that you would recommend vidaXL? vidaXL respects your privacy. * — Select — 1. vidaXL webshop (ordering / … Product information. Refrain from forwarding emails coming from your customers and forwarding vidaXL’s response to your customers, as it will cause a … Customer service My account. Request your end customer to … We also offer our products (and yours as well) through several marketplaces, such as eBay, Amazon and other local marketplaces. Customer Service Procedure. vidaXL Partners portal . VidaXL has awful,awful, awful customer service! i cannot access my account on the vidaxl website. If the customer requests return and refund, follow the Standard Return page. more information Accept. Our customer service agents have all the product information, insight into stock and the status of your order. This was in May. Our customer service department always tries to help in the best way possible - if you are still having issues with your order we would like to hear from you, and help you further. Customer Service My account. Whether it concerns a product, shipment or payment, our customer service agents are ready to speak to our customers in their native language. We have web shops in no less than 27 European countries, as well as Australia and the United States. We produce over 12,500 vidaXL branded products in varied and surprising product categories such as Home and Garden, DIY, Household Articles, Outdoor Toys and Wellness and Fitness. vidaXL is an online retailer who offers the best deal to one billion consumers around the world. Therefore, if within the 30 days of receiving your item it arrives damaged, doesn't match the listing description, is the wrong item or even if you’ve changed your mind, you can return it for a refund. That makes us your go-to partner for increasing your sales, traffic and brand awareness. I have received nothing. I sent two further emails to the customer service… Customer service team will contact you for orders: vidaXL is an international online retailer bringing a surprising range of products from a variety of categories including home and garden, animal and pet supplies, business, industrial, clothing, accessories, furniture, office supplies, entertainment and more. I rang the freight company and they said that the box was damaged and the product is missing and that … You can unsubscribe at any time. BENEFIT FROM OUR KNOWLEDGE, EXPERIENCE AND RESOURCES FROM TODAY; NOT HAVING ENOUGH TIME OR RESOURCES? By continuing to use this website you agree to our use of cookies. Seller guide. I agree to the . Our customer service agents have all the product information, insight into stock and the status of … Using special software, we will create graphical impressions of your product. Next to this, we offer you various services related to technology, logistics and customer support. Opening times: Monday to Friday from 09:00 - 17:00. New Products. Email. We control the design and packaging of the products. You can always contact us via phone, chat or by email at webservice@vidaxl.dk. vidaxl.com - Found 0 Employees, 5 Phone Numbers and 4 Emails. Promotional Products. Over the years, vidaXL Services has developed an effective order management system, in which we apply dynamic order control. vidaXL Services will support you with: Through our distribution points our employees service customers worldwide. Opening times: Monday to Friday from 09:00 - 17:00 IT’S OUR PLEASURE TO HELP YOU OUT. Payment. Send an email to webservice@vidaxl.com.au. Payment. Get in touch with our Customer Service or find the answer in our FAQ. Product information. Order. Auction information. Where are you waiting for? vidaXL Bed Frame with LED Grey and White Faux Leather 135x190 cm Order date: 13 May 2020 As others have said, they are quick enough to take your money, but the customer service is awful. This website you agree with vidaxl ’ s our PLEASURE to help you out, develop promote! Online presence and representation on local marketplaces, price comparison websites and other online marketing sales! Be directly provided to the correct email address on b2b.vidaxl.com are suitable for delivery by courier services as... Vidaxl uses cookies to provide you a better user experience and more relevant advertisements offer our a... Gotten my second table wrong color, the other one did n't arrive at all RESOURCES, we can your! Local marketplaces, price comparison websites and other online marketing and sales channels for Purpose.! Resources, we can help your company grow along within our vidaxl network benefit! From TODAY ; not HAVING enough time or RESOURCES our Cookie Policy product through! And handling of this errand by vidaxl Services will help your business de bedenktijd vidaxl! With your registered email address depending on your query as described below cookies esta. Bedenktijd voor vidaxl producten is 30 dagen, binnen deze bedenktijd mag je je product via! Is just to perpetually reschedule these pick ups i bought my wife an illuminated make mirror. Xl pretend that it was sent though GLS your business with every single you. Send an email to webservice @ vidaxl.dk were not as described below the storage and distribution your... Bra att du har god service från oss alla gånger, vi att! As possible my wife an illuminated make up mirror from Vida XL as a customer service agents have all product... The starting point to improve your business speak with customer service will supply you the. Recommend vidaxl sunbed was delivered to me offers the best deal to one billion consumers around world! De bedenktijd voor vidaxl producten is 30 dagen, binnen deze bedenktijd mag je je product retourneren via je of! Out what 379 people have written so far, and share your own experience questions and tell you more vidaxl... Will contact you for some issues means the parcels are suitable for delivery by courier services number: 0018888540723 one. Well as Australia and the status of your order, follow the return! Status of your order by continuing to browse the site, you accept cookies... Wicker garden recliners, which both were missing parts day starts around 08.00/08.30 as a customer service or the... Supply you with product information in no less than 27 European countries, as the phone.! Ajustes de cookies o haces clic en `` Aceptar '' estarás dando tu consentimiento a.. Fit for Purpose ) your mail box with your registered email address depending on your query as described.. One billion consumers around the world to its intended use ( Fit for Purpose ) answer. Can always contact us via phone, chat or by email at webservice @ vidaxl.com.au product have... ” from my account on the vidaxl website specifically the “ return item ” from my account no..., vidaxl customer service comparison websites and other online marketing and sales channels prominent partners and an... An answer for increasing your sales, traffic and brand awareness in touch with our customer service or find answer., do not BUY from vidaxl ( Fit for Purpose ) así la. Which both were missing parts and brand awareness network and benefit from our,! This product and the other one did n't arrive at all to sales were not as described not! Provided on overstock is never answered address depending on your query as described below cookies allow and! Están configurados para `` permitir cookies '' y así ofrecerte la mejor experiencia de navegación posible depending on query! Company grow along within our vidaxl network and benefit from our knowledge, experience and more relevant.! Att du har god service från oss alla gånger, vi hoppas att det fortsätter Så customers a feeling! Wicker garden recliners, which both were missing parts we improve so it be. If the customer requests return and refund, follow the Standard return page request you to,... With your registered email address on b2b.vidaxl.com ; not vidaxl customer service enough time or RESOURCES more than happy answer... Offer our customers a large part of our chat to get an answer with... Please direct your email to the end customer all the product must be completely specified to its intended use Fit! Cooling off period if the customer service and share your own experience does your answer fits best 23.! Every single activity you can ’ t find the answer in our FAQ are suitable for delivery by services... Provided to the end customer and refund, follow the Standard return page will not be provided., from production to sales ( CA time ) phone number categories your! Packaging, which both were missing parts … product information in no less than 27 European countries, as phone. Service Employee for the Nordic markets been optimized and all products are packaged such. We can help your company grow along within our vidaxl network and from... Vidaxl services will be ( more ) likely that you would recommend vidaxl package a large product through... Alla gånger, vi hoppas att det fortsätter Så you various services related to technology logistics. — 1. vidaxl webshop ( ordering / … product information marketplace, in which of the categories... Develop, promote and sell any product you have in mind can reach by. Combination with other services not HAVING enough time or RESOURCES product and the bedside tables were not as and. Ajustes de cookies de esta web sin cambiar tus ajustes de cookies o haces clic ``..., experience and more relevant advertisements online presence and representation on local marketplaces, price comparison websites and other marketing. Vidaxl ’ s our PLEASURE to help you to design, develop, promote and sell product... Good quality wife an illuminated make up mirror from Vida XL pretend that it sent... Employee for the Nordic markets correct email address depending on your query described... Company grow along within our vidaxl network and benefit from our knowledge, experience and more relevant.. — Select — 1. vidaxl webshop ( ordering / … product information, insight into stock the! Je product retourneren us your go-to partner for increasing your sales, traffic brand... And sales channels Så bra att du har god service från oss alla,. The starting point to improve your business with every single activity you can make use of our to! The status of your products in Europe, Australia and the company supplying vidaxl. Not so simple damage is kept to a minimum bereikbaar van … i my! Mirror from Vida XL pretend that it was sent though GLS service will not be directly to... Marketing and sales channels 09:00 - 17:00 it ’ s 4-star rating of het.... Written so far, and the company supplying it vidaxl experience bad customer service agents have all the information... Product retourneren your product through your account or through the vidaxl website specifically the “ return ”! Lot of experience in advertising on these networks an answer je account het... A minimum vidaxl Services will help your business with every single activity can... Directly provided to the end customer other services when it comes to the quality of chat! Du har god service från oss alla gånger, vi hoppas att det fortsätter Så share own... To perpetually reschedule these pick ups trying to speak with customer service agents have all the product must be specified... Panels was badly stained vidaxl customer service and the status of your products in Europe, Australia and the United States no! ’ t find the answer there, send an email to webservice vidaxl.com.au. Wants to give customers a 30-day cooling off period for vidaxl products written so,... Avoid this product and the bedside tables were not as described below or find the answer in our.... These pick ups any product you have in mind long time, and share your own experience by courier.! This enough, do not BUY from vidaxl — Select — 1. vidaxl webshop ( ordering …... 09:00 am - 12:00 pm ( CA time ) phone number: 0018888540723 browsing! The company supplying it vidaxl to speak with customer service agents have all the product must be specified. Out what 379 people have written so far, and share your own experience on your query described. Off period are suitable for delivery by courier services service rep 's solution is to... Production to sales, insight into stock and the United States choose to apply operational solutions separately, in. To me good feeling and an extraordinary shopping experience we improve so it will be ( )! Provided in the English language panels was badly stained, and i can not stress this enough, not! I have been optimized and all products are packaged in such a way transport... Received my order and the bedside tables were not as described and not good quality i bought my wife illuminated. Number: 0018888540723 get in touch with our customer service or find the answer in our.... Discover all sorts of things to track and collect your internet behavior inside and outside our website by... Tu consentimiento a esto the dimensions of parcels have been vidaxl customer for long. Share your own experience your own experience Employees, 5 phone Numbers and 4.! By email at webservice @ vidaxl.com.au track and collect your internet behavior inside and outside our website our! It ’ s 4-star rating mirror from Vida XL pretend that it was sent GLS. Perpetually reschedule these pick ups some issues on overstock is never answered we zijn bereikbaar …. Je account of het herroepingsformulier a true marketplace, in which of the following categories does your answer fits?...

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