Work is Tough. conversations in the classroom through small and large group discussions, role plays, case studies, and demonstrations of new techniques with opportunities to practice them. It allows you to get a feel for the type of communication that will help to resolve a situation, and the ways in which things can be made worse. Engage in the Difficult Conversation (5 … Initiators should be sure to videotape the role-play and debrief. Role play is particularly useful for exploring how people respond differently to the same situation. Everyone prepares for their Difficult Conversation and reviews the statements they will make when they play the colleague for a peer (5 min.) Procedure: Read through the scenarios below and with a partner discuss ways to deal with the issues presented. A conversation about a workplace conversation can halt everything you are working on and turn your HR World upside down. Wonder no more, thanks to People Management’s set of five role play videos, shot with professional actors and produced in consultation with experienced HR professionals. Being a Manager is a Rewarding & Hard Job. A difficult conversation can involve small concerns, like turning down an employee's request for a specific piece of equipment, or larger interdepartmental conflicts affecting many individuals. With your group members, role play this scenario and discuss its implications for the student, for the teacher, and for the family member. The difficult and awkward situation you’ve shared here should motivate all of us to have our crucial confrontations or conversations early and with safety. How might our difficult conversations play out in reality? Dealing with the unexpected is … Role Play #1. grandfather is at a loss. Think about how you would respond to the following difficult conversations. To do so, use your AMPP skills. Constructive or critical performance reviews are also viewed as difficult conversations, though they can lead to positive change. Then, with a colleague, role play how you would engage in the conversations. Create a short skit to act out a possible solution … Explore Others’ Paths Role Plays When others become angry, share ugly stories, or go to silence, it often helps if you can encourage them to retrace their Path to Action and share their original observations—the facts. Use this activity to build your own conversational skills to support your professional practice. Objectives: Participants role-play various approaches to conflicts that might arise in the workplace. Ask to get things rolling Mirror to confirm feelings Paraphrase to acknowledge the story 2. Difficult Conversation Role Play Scenarios. Role play also allows you to build both confidence and experience… When we don’t hold the conversations or we hold them badly, our relationships and results suffer, just as you are now experiencing. During the meeting, the student sits and plays videogames on his phone. Your manager is known as the Dragon Lady, so you count yourself lucky to have even survived this long in the job. To access them, download the People Management app – free to CIPD members – from iTunes, Google Play or Amazon. Each person will role-play a different scenario. Having difficult conversations is a part of the Manager and HR’s job. Information for the Employee: Assume that your name is Maria and you have been employed as a training co-ordinator for this agency for a little over a year (your job description is attached). 1. 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